Emotional Intelligence is a critical skill especially at management and leadership levels.
A person’s emotional intelligence refers to their ability to manage and control their own emotions and influence those of others. It is strongly linked to a person’s social skills and therefore dictates how people perceive and express themselves, how effectively they build and maintain relationships and their ability to cope with challenges.
Emotionally intelligent managers and leaders are able to face challenging situations that require decisiveness, time pressures and complex tasks. They are more able to handle communication effectively, work productively with others and maintain a healthy confidence in their ability and performance.