‘DCo have helped me and my organisation with business development, growing the team, future strategy, culture change and individual coaching. They also delivered an excellent customer care programme for us at a critical moment in the evolution of the business, in growing our commercial and tourism activity. We found this programme to be highly effective in helping us to develop a consistent excellence standard and to develop employee customer care skills against this standard. This gave employees more confidence and empowerment in helping us to grow and access new business opportunities.’