Why Soft Skills Training Should Be Part of Your Leadership Development Strategy Technical expertise and industry-specific knowledge are crucial for leaders, but the power of soft skills should not be overlooked. Interpersonal skills such as emotional intelligence, communication, and conflict resolution set exceptional leaders apart from the rest. While hard skills are necessary to manage day-to-day operations, it is the …
Workplace Conflict? Here’s How to Deal with Difficult People
In the intricate labyrinth of the workplace, encountering difficult individuals is almost inevitable. These are the colleagues or clients who, intentionally or not, add an extra layer of challenge to your professional life. But who exactly are these “difficult people”, what fuels their challenging behaviour and why are they causing conflict in your workplace? Defining the ‘Difficult’ A “difficult person” …